---
title: How to File a Claim
description:   The following claim types require special attention (and possibly an inspection) so please contact us as soon as possible and we will be with you every step of the way. Your insurance covers commerc
---

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1. [Support Center](https://hello.safely.com/support-center?hsLang=en)
2. [Insurance Claims](https://hello.safely.com/support-center/insurance-claims?hsLang=en)

# How to File a Claim

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### **Steps to Submit a Claim**

1. Visit: [https://portal.safely.com](https://portal.safely.com)
2. Go to Reservations and search for the reservation by guest name or reservation name.
3. Click on New Claim in the line item.
4. Add the amount of the loss, a description, invoices, and photos

### Tips for Even Faster Processing

- **Be timely** – submit the claim within 60 days of the loss.
- **Be thorough –** take several photos from different angles including closeup and widescreen.
- **Be precise** – upload scans or photos of receipts, invoices, and quotes to the portal (avoid web links that may expire) and make sure they add up to the total amount claimed.

### Handle with Care

The following claim types require special attention (and possibly an inspection) so please contact us as soon as possible and we will be with you every step of the way.

- **Carpets and walls** – please hire a professional cleaner first; replacements typically require an inspection.
- **Theft** – claims involving theft, may require a police report.
- **Bodily injury** – do not admit guilt and contact us immediately for assistance and our claims and legal teams will help you with the next steps.
- **Supplemental claims** – if you need to amend your claim, please send an email to your claims agent rather than submitting a separate claim.

### **Some General Exclusions**

Your insurance covers commercial rentals, specifically your liability, your homeowner's liability, and your guest's liability. Please consult the homeowner's general policy for damage due to weather and acts of nature.

Our policy **does not cover loss of revenue due to damage. **

The insurance covers direct damage costs, and our underwriters usually deny additional administrative fees.

Other resources:

- [Safely Damage Coverage FAQs](https://hello.safely.com/support-center/safely-damage-coverage-faqs-1?hsLang=en)
- [Safely Liability Coverage FAQs](https://hello.safely.com/support-center/safely-liability-coverage-faqs-1?hsLang=en)
- [Step-by-step How to Submit a Claim](https://hello.safely.com/support-center/how-to-submit-a-claim-2?hsLang=en)

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