--- title: Set Up Billing Account and Payment Details, and View Invoice Details (IGMS) description: How to enter payment details and view invoices --- [Skip to content](https://hello.safely.com/support-center/setting-up-your-safely-billing-account-igms#main-content) English Show submenu for translations [Contact Concierge Support](https://hello.safely.com/support-center/kb-tickets/new?hsLang=en) ![Safely-Logo@2x.png\]](https://hello.safely.com/hs-fs/hubfs/Safely-Logo@2x.png?height=40&name=Safely-Logo@2x.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact Concierge Support](https://hello.safely.com/support-center/kb-tickets/new) - [Portal Login](https://portal.safelystay.com/) [Portal Login](https://portal.safelystay.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Support Center](https://hello.safely.com/support-center?hsLang=en) 2. 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[Payment Information](https://hello.safely.com/support-center/billing?hsLang=en#payment-information) # Set Up Billing Account and Payment Details, and View Invoice Details (IGMS) ## Safely sends invoices and applies payments from clients through our billing system Armatic. #### Contents - [Billing Information](https://hello.safely.com/support-center/setting-up-your-safely-billing-account-igms#Billing_Details) - [To Set Up Your Account and Enter Payment Details](https://hello.safely.com/support-center/setting-up-your-safely-billing-account-igms#setup_account) - [Forgot Your Password?](https://hello.safely.com/support-center/setting-up-your-safely-billing-account-igms#Forgot-password) - [Change Your Payment Details.](https://hello.safely.com/support-center/setting-up-your-safely-billing-account-igms#change-payment-mehtod) - [Understanding Invoice Details](https://hello.safely.com/support-center/setting-up-your-safely-billing-account-igms#Invoice-details) #### *Billing information:* - *Please note that all credit card payments incur a 3% surcharge.* - *ACH payments do not include a surcharge.* - *S*afely will only invoice for covered reservation that checked out in the prior month. - Ten (10) days after you receive the monthly invoice, Safely will apply payment using the designated payment method. - Changes to your payment method can be made by you directly in the billing dashboard. #### To Set Up Your Account and Enter Payment Details - Safely will send an introductory email notifying you that you will be sent an invite to create an account and enter your payment details into our billing system. - Safely will then sent a follow-up email invite. The invite will be sent from **Safely\_Billing@safely.com**. - At the bottom of the email, click **Accept Invitation.** - This will open the **Customer Portal** page.  - Enter your preferred **Password.** - Click **Accept Invitation.** **![Accept Invite](https://hello.safely.com/hs-fs/hubfs/Accept%20Invite.png?width=467&height=358&name=Accept%20Invite.png)** - Click **Payment Methods** tab, then **+ Add Payment Method**. ![New Payement](https://hello.safely.com/hs-fs/hubfs/New%20Payement.png?width=566&height=219&name=New%20Payement.png) - Enter either **Credit Card** or **ACH (US only)** details by clicking the appropriate button. - Enter all required fields.  - When entering ACH details, note that the **Account Number** is to be entered into the first field and the **Routing Number** is entered into the second field. - Click **Update**![Screenshot 2026-03-10 at 2.14.32 PM](https://hello.safely.com/hs-fs/hubfs/Screenshot%202026-03-10%20at%202.14.32%20PM.png?width=425&height=430&name=Screenshot%202026-03-10%20at%202.14.32%20PM.png) ![Screenshot 2026-03-10 at 2.14.39 PM](https://hello.safely.com/hs-fs/hubfs/Screenshot%202026-03-10%20at%202.14.39%20PM.png?width=429&height=429&name=Screenshot%202026-03-10%20at%202.14.39%20PM.png) #### Forgot Your Password? Go to [https://igms.armatic.com/home](https://igms.armatic.com/home) Click **Forgot Password** to create a new one. #### Change Your Payment Details - Log into your account dashboard: [https://igms.armatic.com/home](https://igms.armatic.com/home) - Go to **Payment Methods** tab. - Click **Update** in the Payment Method information box and follow instructions above. **![Update Payment details](https://hello.safely.com/hs-fs/hubfs/Update%20Payment%20details.png?width=546&height=211&name=Update%20Payment%20details.png)** #### Understanding Invoice Details Safely will invoice you monthly for completed reservations that checked out in the prior month. They are typically sent in the first two weeks of the month. To view the invoice, either: - Log into your account dashboard: [https://igms.armatic.com/home](https://igms.armatic.com/home) - Click into the **Invoice** tab OR - Click the **Invoice** link in the monthly invoice email. The invoice has three sections: - The first page of the invoice is the **total amount due to Safely**.  - This is a combination of the breakdowns on pages 2 and 3. - To view the reservation details, see instructions below. - The second page of the invoice is a **breakdown for regulatory purposes only**:  - *Policy Charges billed on behalf of On Demand Insurance Agency LLC* - This is the sum of the breakdown highlighted on page 3. - *SafelyStay, Inc Fees* - The third page of the invoice is a **breakdown for regulatory purposes only**: - *Insurance Premiums-Policy ACC01000XX-XXXX-0-202X-\[Month\]* - *X.XX% \[State\] Surplus Line Tax Rate (and any additional required state fees)* #### To view and download the reservations covered in the invoice - On the *far right-hand side of the invoice* click on the **three dots** and select **Attachments.** ![Payment Attachment 1-1](https://hello.safely.com/hs-fs/hubfs/Payment%20Attachment%201-1.png?width=455&height=255&name=Payment%20Attachment%201-1.png) - Click the tray icon to view details. ![Payment Attachment 2a](https://hello.safely.com/hs-fs/hubfs/Payment%20Attachment%202a.png?width=556&height=107&name=Payment%20Attachment%202a.png) To view a sample invoice and related reservations:  - [Invoice and Taxes and Fees Breakdown - Sample](https://hello.safely.com/hubfs/Invoice%20and%20Breakdown%20of%20Taxes%20and%20Fees.pdf?hsLang=en) - [Invoice - Reservation Breakdown - Sample](https://hello.safely.com/hubfs/Invoice%20-%20Reservation%20Details.png?hsLang=en) - [Guest Screening](https://hello.safely.com/support-center/guest-screening?hsLang=en) - [Insurance Claims](https://hello.safely.com/support-center/insurance-claims?hsLang=en#main-content) - [Partnerships](https://hello.safely.com/support-center/insurance-claims?hsLang=en#partnerships) - [Reservations](https://hello.safely.com/support-center/reservations?hsLang=en#main-content) - [Properties](https://hello.safely.com/support-center/reservations?hsLang=en#properties) - [Insurance Coverage](https://hello.safely.com/support-center/insurance-coverage?hsLang=en) - [Billing](https://hello.safely.com/support-center/billing?hsLang=en#main-content) - [Payment Information](https://hello.safely.com/support-center/billing?hsLang=en#payment-information) - [Invoices](https://hello.safely.com/support-center/billing?hsLang=en#invoices) - [Termination of Services](https://hello.safely.com/support-center/termination-of-services?hsLang=en) - [Safely Referral Program](https://hello.safely.com/support-center/safely-referral-program?hsLang=en) - [Safely Overview](https://hello.safely.com/support-center/safely-overview?hsLang=en) [![Chill listening crop-3](https://hello.safely.com/hs-fs/hubfs/Safely%20Logo@2x-1.png?width=90&height=40&name=Safely%20Logo@2x-1.png "Chill listening crop-3")](https://hello.safely.com/?hsLang=en) We're dedicated to supporting your vacation rental homes Copyright © 2026, Safely